You can update your billing information — including billing email address, VAT number, credit card, and PayPal details — at any time from your Account Settings. The email address listed as the billing email will receive the invoices for the account.
IMPORTANT: If you are transferring an existing Issuu account to a new user, please ensure that the billing information is updated to reflect the new owner. This helps prevent any unauthorized charges.
Ultimately, it is the responsibility of each individual or organization to manage and keep track of all active paid subscriptions.
How to update your billing information
To update your billing details:
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Log in to your Issuu account.
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Hover over your profile photo in the top right-hand corner and select ACCOUNT SETTINGS from the dropdown menu.
- Navigate to the BILLING tab.
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Click EDIT.
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On the overlay that appears, add your new billing information and then SAVE.
- If we do not have a VAT number on file, applicable sales tax will be added to your final amount and invoice based on your country.
- If you are not a commercial user of Issuu, a sales tax will be added to your subscription price in accordance with applicable local tax regulations.
These changes are made under Section 5.6 of our Terms of Service for Professionals.
Please click here to Update VAT.
NOTE: To update your VAT number, please add your country code->space->VAT number. The system will automatically merge the country code and the number.
Subscription fees and currency information
At Issuu, all subscription fees are charged in U.S. dollars (USD), regardless of your location.
While our platform allows you to view approximate pricing in your local currency (such as EUR, GBP, or AUD), all payments are processed in USD.
We do not currently offer the option to be billed directly in other currencies (EUR, GBP, AUD). The displayed amounts in EUR, GBP, and AUD are provided as estimates for your reference.
All payments are processed in USD and may be subject to currency conversion fees applied by your bank or card provider. Please note that we are unable to reimburse any currency conversion fees in the event of a refund.
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