Unknown charge from Issuu

If you see a charge from Issuu that you don't recognize, you don't remember subscribing to a paid service or you believe an unauthorized charge took place, we suggest: 

• Checking you inbox, as your account might have been moved to a new subscription plan, following a recent plans restructuring. Issuu's plans were restructured in October 2024: now, Issuu’s Premium and Optimum plans have been merged into a new Unlimited plan. If that is the case, you should have received an official communication by Issuu before your renewal. 

• Accessing your account settings to check your billing information, your current plan and your invoices. Please note that:
  • Issuu subscriptions renew automatically at the end of your billing cycle unless you cancel before renewal, and the payment source on your account will be charged automatically. This is clearly stated when you confirm payment after adding a service to your account.
  • On the first year of your subscription you might have been granted a one-time discount, and hence paid a lower price, while the subscription renewed at full price. 

If you see a double payment (e.g. you paid twice for an annual subscription, or you paid for both an annual and a monthly plan etc.) and this payment isn’t associated to your main account, it is possible that a secondary account was upgraded. Please include the following information so that we can help you retrieving the account in question:

• Credit card last 4 digits, expiration date and full name on the card
• Invoice number
• Date and amount of the transaction