Unknown charge from Issuu

If you see a charge from Issuu that you don't recognize, you don't remember subscribing to a paid service, or you believe an unauthorized charge took place, we suggest: 

• Checking your inbox, as your account might have been moved to a new subscription plan, following a recent plan restructuring. Issuu's plans were restructured in October 2024: now, Issuu’s Premium and Optimum plans have been merged into a new Unlimited plan. If that is the case, you should have received an official communication from Issuu before your renewal. 

• Accessing your account settings to check your billing information, your current plan, and your invoices. Please note that: 

• • Issuu subscriptions renew automatically at the end of your billing cycle unless canceled before the renewal date. Your selected payment method will be charged accordingly. This is clearly stated during payment confirmation when a service is added to your account.
  • If you began with a free trial, the subscription will automatically renew at the end of the trial period unless you cancel before it expires.
  • You may have received a one-time discount on the first year of your subscription, resulting in a reduced initial price. After that, the subscription is renewed at the standard full rate.

If you notice charges from us after unsubscribing, it may be because you have more than one account. In some cases, users cancel a subscription on one account but still have an active plan on another. We recommend checking whether you may have multiple accounts, especially if you're seeing unexpected charges.

If you notice a duplicate payment—for example, being charged twice for an annual subscription, or being billed for both an annual and a monthly plan—and this charge isn't linked to your primary account, it's possible that a secondary account was upgraded.

To help retrieve this possible secondary account, we recommend checking your inbox.
Look through old emails from us—many account-related messages (such as confirmations or password resets) include your username.

Be sure to review the inboxes of any email addresses you commonly use, and don’t forget to check your spam or junk folders as well. You might find helpful information that can lead you back to the account you're trying to access.

If, after checking, you're still unsure about the source of the charge, feel free to contact us using our contact form. Please provide the following information so we can help you locate and recover the relevant account:

• Credit card last 4 digits, expiration date, and full name on the card
• Invoice number
• Date and amount of the transaction

Providing accurate payment details allows us to quickly locate and resolve any billing issues. If you have multiple accounts, please indicate which one you'd like us to manage.

NOTE: If you notice small charges (e.g., $1 USD) after registering or updating your payment method, they are most likely verification charges.

This is a standard procedure used to confirm the validity and functionality of your payment method. These charges are immediately voided and will not be billed to your card.