If you're experiencing technical difficulties while using Issuu (uploading, publishing or sharing your documents as well as generic erros), the following steps may help resolve the issue:
Clear Your Browser’s Cache and Cookies
Cookies are files created by sites you visit. They make your publishing experience better by saving browsing data. When you use a browser, it saves some information from the website in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues.
Here’s how to clear your cache and cookies for popular browsers:
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Click the Menu in the upper right.
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Choose History
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Choose "Clear Browsing Data."
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The most effective setting is to clear all browsing history for All time and to clear browsing history, download history, cached images and files, and cookies.
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Close your browser and restart to see changes.
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In the Menu bar at the top of the screen, click Firefox and then select Preferences or Settings, depending on your macOS version.
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Select the Privacy & Security panel.
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In the Cookies and Site Data section, click Clear Data…
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On the dropdown next to When:, choose Everything. Make sure that only Temporary cached files and pages is checkmarked.
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For more information about managing site data, see Manage local site storage settings.
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Click the Clear button.
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Close the Settings page. Any changes you've made will automatically be saved.
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Go to the Safari app on your Mac.
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Choose Safari > Settings, then click Privacy.
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Click Manage Website Data.
- Select one or more websites, then click Remove or Remove All.
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Try a Different Browser
Some features may work better in certain browsers. If you're having trouble, try switching to another browser such as Chrome, Firefox, or Safari.
Check Your Network Connection
Slow or unstable internet can lead to uploading/loading issues. Make sure you're connected to a stable network, and try switching between Wi-Fi and mobile data if applicable.
Log Out and Log Back In
A simple restart of your session may resolve temporary glitches. Logging out and back in refreshes your connection to the Issuu platform.
Disable Browser Extensions
Certain browser extensions (such as ad blockers) and VPNs may interfere with site functionality. Try disabling them to see if it improves performance.
Update Your Browser
Ensure that your browser is up-to-date. Outdated software may cause compatibility issues with Issuu.
Refresh the Page or Try Incognito Mode
If a page is not loading properly, refreshing the page or opening it in incognito/private mode can help.
Check for System Updates
Sometimes, issues can be caused by outdated operating systems. Check for any pending system updates on your device.
If the issue persists, please reach out to us with as many details as possible, including:
- A screenshot or video recording of the issue
- Any error messages you’re seeing (if applicable)
- The steps you took before encountering the issue
- The browser and device you're using
Providing this information will help us investigate and troubleshoot more effectively.
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