Issuu offers full refunds for annual subscriptions if the request is made within 30 days of the charge.
For monthly subscriptions, refund requests are accepted within 15 days of the charge.
For Reader+ weekly subscriptions, you can request a refund within 48 hours of the payment.
Please note that we do not provide pro-rated refunds for partially used subscription periods outside of this policy, nor can we reimburse any currency conversion fees related to your payment.
Additionally, if you’ve already disputed the charge with your bank or initiated a chargeback, we’re unable to process a refund for that transaction.
Issuu is a self-service subscription platform. It is ultimately each individual's or company's responsibility to track all paid subscriptions and cancel them if they are no longer in use.
An Issuu subscription renews automatically at the end of your billing cycle, and the payment source on your account will be charged automatically. This is clearly stated when you confirm payment after adding a service to your account.
Downgrade your account to our Basic (free) plan before your next recurring payment date to prevent future charges.
NOTE: We send a renewal reminder email for all annual plans 30 days before your renewal charge. We send this email to your account's primary and billing emails.
Deleting Your Account With a Paid Plan
Deleting your Issuu account or cancelling a subscription auto-renewal doesn’t prompt an automatic refund.
Downgrading Your Plan/Cancelling your paid subscription
To downgrade to our Basic (free) plan and cancel your paid subscription, please see Cancel your Subscription for more help.
How to request a refund
You can request a refund using the following link: https://issuu.com/refund-request. If you fall within the time window of our policy, we will issue a credit note and reverse the charge on your account.
Ensure you're logged into the correct account (the one you wish to request a refund) before accessing the page.
The refund will be sent to the payment method linked to your Issuu account.
PURCHASED CONTENT: If you are buying directly from a publisher, you should contact them to request a refund. Publishers are responsible for providing support related to content as well as refunds.
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