Refund Requests

• Deleting Your Account With a Paid Plan
• Credit
• Unauthorized Charges
• Downgrading Your Plan
• Submitting a Refund Request

Issuu is a self-service subscription platform, it is ultimately each individual's or company's responsibility to track of all paid subscriptions and cancel them if no longer in use.  

An Issuu subscription renews automatically at the end of your billing cycle, and the payment source on your account will be charged automatically. This is clearly stated when you confirm payment after adding a service to your account.

To prevent future charges, downgrade your account to our Basic (free) plan before your next recurring payment date.

Deleting Your Account With a Paid Plan

Unfortunately, deleting your account with Issuu doesn’t prompt an automatic refund.  If you would like a refund, please submit a refund request.

TIP: Since we cannot guarantee a refund, we highly suggest that you do not delete your account with Issuu once you’ve been charged.  If we are unable to honour your refund, we would at least like your Issuu account - that you have already paid for - to be available to you.    

Unauthorized Charges

If you believe you received an unauthorized charge from Issuu, as a first step we suggest accessing your account settings to check your billing information, your current plan and your invoices.

Please note that Issuu subscriptions renew automatically at the end of your billing cycle, and the payment source on your account will be charged automatically. This is clearly stated when you confirm payment after adding a service to your account.

If the payment isn’t associated to your main account, it is possible that a secondary account was upgraded.

If you can't identify the account feel free to contact us including the information below, so that we can help you retrieving the account in question:

• Credit card last 4 digits, expiration date and full name on the card
• Invoice number
• Date and amount of the transaction

Downgrading Your Plan/Cancelling your paid subscription

To downgrade to our Basic (free) plan and cancel your paid subscription, please see Cancel your Subscription for more help.

Information needed to process your refund

Please ensure to include the following information:

• • Issuu Username: Your account username (if known).
  • Transaction Details: You can find this information on your payment receipts or invoices. Be sure to include:
    • Credit card last 4 digits (for the card used for the transaction)
    • Invoice number 
    • Date and amount of the transaction