Frequently Asked Questions

1. How do I upload content on Issuu?

1. From your Publisher Homepage, click UPLOAD button from Side Navigation Menu
2. Click SELECT FILE TO UPLOAD or simply drag your file into the box
3. Once you've selected a file, it will go through different steps of the conversion process. When your file is fully converted you can see how your content will appear in the Issuu reader

2. How do I export my content from Canva?

1. Press into the download icon in the upper right when you are ready to export your content from Canva
2. Select “PDF Print” as the file type
3. Any hyperlinks added in the content will automatically be added to the PDF, which can then be detected by Issuu
4. Press “download” and head over to Issuu to start publishing

3. Where can I update my billing information? (Payment method, Billing address, Billing email)

1. Log in to your Issuu account, hover over your profile photo in the top right-hand corner, and select ACCOUNT SETTINGS from the dropdown menu
2. Under the BILLING tab, select the link for the item you would like to change
3. On the overlay that appears, add your new billing information and choose to SUBMIT

4. Where can I read my purchased content?

To read your purchased content you need to be logged in to your Issuu account. In case we created an account for you during the purchase phase you need to claim it first. Please go to your inbox and locate an email from Issuu with following subject: Welcome to issuu. You have purchased "Name of the publication".

Open the email and click on Claim your account link.

Once logged in you can access your publications under READ and then by clicking on PURCHASES in the top right corner:

1. Log into your account.
2. Hover over READ and click PURCHASES.

5. How do I cancel my subscription?

If you want to cancel your paid subscription, you must downgrade to our Basic (free) plan. To downgrade to Basic plan:

1. Log in to your Issuu account, hover over your profile photo in the top right-hand corner, and select ACCOUNT SETTINGS from the dropdown menu.
2. Under the SERVICES & PLANS tab, select DOWNGRADE under the Basic plan description and then choose CONTINUE.
3. Follow the prompts on the next few screens to complete the downgrade process.

At the end of the process, a Cancel confirmation pop-up will be prompted as well a Cancel confirmation email will be sent for your records.

After you have successfully downgraded, the system will give you the expiration date of your subscription, after which you will be downgraded to the Basic plan. Your subscription and benefits will be available for you until your subscription expires.   

6. What will happen to my Publications if I cancel or downgrade my subscription

Your publications are still accessible online, even after your subscription expires or after you downgrade your subscription. When your paid subscription expires, your account is converted to our free/basic plan. What changes with that are the features that came with your subscription plan, which will not be available anymore on the free/basic plan. If publications are embedded on your website, then embeds will be greyed out for readers and they will be sent to Issuu.com in order to read your publications.