Sales Related FAQ's

Note: Join our free weekly interactive Issuu Academy Workshop (North America) or Issuu Academy Workshop (EU) for a live demo on how to use Issuu and interact with our Customer Success Team. NOTE: You can join 1, 2, or all 3 of the workshops when you register. You do not need to attend all 3 of the workshops included in the series.

1. Do You Offer a Trial Period?

2. What do I need before using Issuu?

3. How Do I Get Started?

4. Can I upgrade my account to an annual plan if I start as a monthly member?

5. Can I purchase Issuu for a project to project basis?

6. Is Issuu ADA compliant?

7. How many unlisted documents can I publish on my plan?

8. What plan do I need to be on to remove ads?

9. Do you have any case studies from customers using Issuu?

10. Does Issuu have an enterprise solution?

11. What payment methods does Issuu accept if I sell my content on Issuu?

12. Is there a traffic limit/capacity while using the Issuu platform?

13. I want more unlisted publications but I cannot afford the optimum plan for unlimited unlisted.

14. What are the differences between the different plans?

15. How many documents can I upload on Issuu?

1.  Do You Offer a Trial Period?

Issuu does not offer free trials. We do offer a free basic plan or a monthly plan so if you find Issuu is not right for your business, you can cancel any time! No refunds are offered for any unused days on your subscription.

2. What do I need before using Issuu?

You will need a completed document in a single page spread, preferably in a PDF format. Issuu also accepts the following file types: Word (.doc, .docx), Powerpoint (.ppt), OpenOffice (.ods, .odp), WordPerfect (.wpd), and Rich Text Format (.rft).

Also before signing up think about your user name and web URL as once you have signed up, you cannot change your username or web URL. 

3. How Do I Get Started?

Go to Issuu.com and look for an orange radio button that says “Try Now” or “Sign Up”. You will be asked to register with an email address and create a user name and web URL. Please choose your username and web URL wisely as once you choose it, you cannot change it. Once signed up, you can log into your account and start publishing your documents. Here is a great tutorial video that can get you started: Getting started on Issuu

4. Can I upgrade my account to an annual plan if I start as a monthly member?

Absolutely. You will also save 30% on your annual cost of Issuu by doing so. When you decide to upgrade, please go under your account settings -> services and plans tab -> press upgrade to the annual plan of your choosing.

5. Can I purchase Issuu for a project to project basis?

Absolutely. You can choose to pay for Issuu on a monthly basis. When you are done, you can either delete your account or downgrade it to the basic plan.

6. Is Issuu ADA compliant?

1. What we do support is a magnifier on our platform and the ability to enlarge the copy on your screen is possible. We also support gradient color so that' it's easier to distinguish a background from the foreground. 
2. Turning on screen reading is an option on mobile. If you turned your content into Stories (a feature on Issuu), and had readers turn on their audio assistance reader on their mobile, then this would work. If you are specifically looking for desktop assistance, that is something we don't support.

7.  How many unlisted documents can I publish on my plan?

Our Basic, Starter, and Premium accounts get 1 unlisted document included in their accounts. If you would like to get more unlisted uploads on your account, you can purchase additional unlisted documents under your services or plans under your account settings. Alternatively, you can upgrade to our optimum subscription for unlimited unlisted.

8.  What plan do I need to be on to remove ads?

To remove ads from embeds and full screen experiences you will need to choose the Premium or Optimum subscription.

9. Do you have any case studies from customers using Issuu.?

Please view our Issuu account page. You can view our case studies by looking for content starting with Issuu Case Study.

10. Does Issuu have an enterprise solution?

Yes, please contact services@issuu.com.

11. What payment methods does Issuu accept if I sell my content on Issuu?

1. Issuu has a partnership with Stripe, a leading online payment platform, so publishers can charge for their publications and collect credit and debit card payments from their readers. 
2. Our selling publishers can collect the payments from Issuu readers only via Stripe.
3. NOTE: There are currently 34 supported countries by Stripe at this time. Click here to see a list of supported countries by Stripe.

12. Is there a traffic limit/capacity while using the Issuu platform?

No, Issuu is visited by millions of users every month and can handle large volumes of traffic.

13.  I want more unlisted publications but I cannot afford the optimum plan for unlimited unlisted.

Our Basic, Starter, and Premium accounts get 1 unlisted document included in their accounts. If you need more you can buy more ala cart for $5 per month. You need to Upgrade to one of the Unlisted options which is listed in the dropdown menu under each and every plan on Account Services Page.

14. What are the differences between the different plans?

Basic: For customers looking to get started with digital marketing who want to display their content in a flipbook format hosted on Issuu.com to drive their audience to. Website and video embedding, analytic tools, and the ability to share your content via a full screen reader are not available on this plan. Targeted banners ads will run on your content on Issuu.com.

Starter: This plan includes all the features included in  Basic is meant for students and small organizations who only want to embed their content on websites or display their content in full-screen (great for documents with a lot of assets). In addition, this plan will allow you to enable SEO for your content.

Premium: Our most popular subscription plan that gives our content creators all the tools they need to run their business. These tools include access to custom embeds and full-screen reader, analytics, allow your readers to download your content, video embeds, ability to sell your content, get up to 3 users sharing an account, auto-link reading and does not have target ads running on embedded and full-screen displays. 

Optimum: For the larger content creators who want priority phone support, unlimited private sharing for their content, flatplanning tools, up to 25 users sharing an account, and unlimited API access. 

15. How many documents can I upload on Issuu?

All free accounts are able to upload 2 public documents. Starter comes with 6 public documents per year, Premium comes with 12 per year and Optimum comes with Unlimited public uploads.

Please view the chart below for the page and size limitation per document included in each plan.

Please see article for more information, Preparing Documents for Upload.