General FAQ's

NOTE: Join our free weekly interactive Issuu Academy Workshop (North America) or Issuu Academy Workshop (EU) to learn more to maximize your use of Issuu and interact with our Customer Success Team. NOTE: You can join 1, 2, or all 3 of the workshops when you register. You do not need to attend all 3 of the workshops included in the series.

1. How do I upload my content?

2. What is the content upload limit?

3. How can I change my Issuu account username/Web address?

4. How can I change my document name in the document URL?

5. How can I delete my content?

6. How can I change my Issuu email address and account details?

7. Where can I update my billing information? (Payment method, Billing  address, Billing email)

8. How can I download my invoice as PDF?

9. How can I keep a track of number of documents downloaded in Statistics?

10. How can I remove advertisements related to my content?

11. Where can I read my purchased content?

12. How can I download Statistics of my content?

13. How do I cancel my subscription?

14. How to download content?

15. How can I remove my personal information from a document which I have not published?

16. How can I login to a Group account?

17. How do I merge my pages into one document?

18. How can I embed my own Publication?

19. What type of Payment methods are accepted by Issuu?

20. What are the differences between the different plans?

21. Can I order printed copies of Publications?

22. What will happen to my Publications if I cancel or downgrade my subscription?

24. Why my Publication is showing 4 page-spread instead of 2 page-spread?

25. If I add links in my content through Add Links and Media feature, should I be able to see links in the downloaded version of the content?

26. How do I sign up as a Publisher?

27. Where can I find all Adobe Magazine Templates on Issuu?

28. Why my Publication is showing Pending Safe Mode Revie tag?

29. Why pages in my Publications are sliding instead of flipping?

30. Why am I getting 404 page?

31. What is the difference between Reads and Impression in statistics on Issuu?

32. Paywall Reader: How can I download my purchases?

33. Why the pages are not flipping?

 

 

1. How do I upload content on Issuu?

1. From your Publisher Homepage, click UPLOAD button from Side Navigation Menu
2. Click SELECT FILE TO UPLOAD or simply drag your file into the box
3. Once you've selected a file, it will go through different steps of the conversion process. When your file is fully converted you can see how your content will appear in the Issuu reader

Please see article for more information, Drafting, Uploading and Publishing as well as Preparing Documents for Upload.

 

2. What is the content upload limit?

All plans come with unlimited public uploads. If you want to set your content to Unlisted, every Issuu plan comes with One Unlisted documents. Once you reach that limit, you can subscribe to one of our Unlisted content packages. The Optimum plan offers unlimited unlisted uploads.

NOTE: There is a limit on the size of each document you upload for both Public and Unlisted content.

Document Size

1. Free, Starter and legacy Pro Plans: 500 pages per document up to 100MB in size
2. Legacy Plus Plan: 500 pages per document, up to 250MB in size
3. Premium and Optimum Plans: 5000 pages per document, up to 500MB in size

Plans	Basic	Starter	Premium	Optimum
Page and Size Limitation Per Document	500 pages / 100MB	500 pages / 100MB	5000 pages / 500MB	5000 pages / 2GB

Please see article for more information, Preparing Documents for Upload and Reaching the Unlisted Content Limit. 

 

3. How can I change my Issuu account username/Web address?

Unfortunately, at this time it is not possible to change your Issuu account username and therefore, you can not change your web address, because your username appears in the web address.

For example - issuu.com/username

A workaround would be to create a new account, re-upload all your publications to the new account and delete your old account.

NOTE: When setting up new account, please make sure to use the email sign up option, as this will allow you to manually choose a new username. Any statistics associated with publications on the old account will not be transferred to the new account when you re-upload the publications.

Please see article for more information, Changing Account Username.

 

4. How can I change my document name in the document URL?

If you want a new document URL, you have to change the file name of the content on your computer, upload the content as a new document on Issuu and then delete the old content with the old URL from your Issuu account (if you want to).

NOTE: Deleting content will also delete statistics of the content.

After uploading the document on Issuu, the document name, that displays in the document URL is same as the document name on your computer. Therefore, before uploading content on Issuu, make sure that the title of your content is how you would like to appear in the Issuu URL.

 

5. How can I delete my content?

1. Click Publications from Side Navigation Menu 
2. Find the content you want to delete and click the DELETE icon/button
3. A dialog box will pop-up and you will be asked to confirm the document deletion.You will have to select DELETE to remove the document from your Issuu account.

NOTE: Once the content has been deleted, it cannot be recovered. You can upload the same document again, but it will not carry the statistics of the previously uploaded version.

 

6. How can I change my Issuu email address and account details?

1. Login to issuu.com, hover over your profile photo in the top right-hand corner and Select ACCOUNT SETTINGS from the dropdown menu
2. Go to bottom of the page to PERSONAL INFORMATION tab and update your account details. To change your email address Click to set a new email
3. In the pop up window, set your new email address and click on SET NEW EMAIL
4. A confirmation email is now sent to your new email address
5. Open the new email account in a new tab, under the same window, where you are still logged in with your Issuu account. Click on Confirm email address button

NOTE: After changing your email address, a confirmation email will be sent to the new email address. Click the link in the email to confirm the change. You have to be signed in to your Issuu account, while clicking the confirmation link. Otherwise, the email change will not be confirmed.

 

7. Where can I update my billing information? (Payment method, Billing  address, Billing email)

1. Login to your issuu account, hover over your profile photo in the top right-hand corner and select ACCOUNT SETTINGS from the dropdown menu
2. Under the BILLING tab, select the link for the item you would like to change
3. On the overlay that appears, add your new billing information and choose SUBMIT

NOTE: If the overlay screen does not appear, check to make sure you don't have a pop-up blocker activated. If so, change the settings to allow pop-ups from issuu.com.

Please see article for more information, Updating your billing information.

 

8. How can I download my invoice as PDF?

1. Login to your Issuu Account
2. Hover over your profile photo in the top right-hand corner and select ACCOUNT SETTINGS from the dropdown menu
3. Click on BILLING tab from the horizontal menu
4. Click on the invoice from Your invoice history
5. Click on PRINT icon  and then SAVE button to download invoice as PDF

 

9. How can I keep a track of number of documents downloaded in Statistics?

Unfortunately, at this time, we do not keep track of the number of times a document has been Downloaded. However, we are happy to put this down as a feature request.

 

10. How can I remove advertisements related to my content?

It is important to understand that there are two reading experiences.

  1. Issuu website (www.issuu.com)

On www.issuu.com, If you are on our Basic or Starter plan, advertisements will display above, below or next to your content. However, these advertisements can be removed by upgrading to either our Premium or Optimum plan.

NOTE: Read More, Popular Now, See More are not advertisements and will always remain on the screen, no matter what plan you are on.

  2. Your Website or Blog page using our embed feature

When readers are directed to your Website or Blog, you can remove advertisements, Read More, Popular Now, See More by using our Full Screen Shareable Reader feature.

Each document when uploaded is assigned a URL. Follow below instructions to customize your publication -

1. Click Publications from Side Navigation Menu 
2. Select the content you want to share or embed as full screen
3. Under Share, select EMBED ON WEBSITE (It will open an Embed Widget)
4. Customise the content as per your desire (You can remove Powered by issuu, Show your other publications as suggestions, Hide the share button)
5. Click on GET CODE

You can use this URL to embed in your website or blog or you can simply send this URL to readers or share on social media.

The Full Screen Shareable Reader is available on our Starter, Premium and Optimum plans.

 

11. Where can I read my purchased content?

Once you have purchased a publication from www.issuu.com, you can read it on either www.issuu.com or on iOS or Android mobile apps.

Follow the instructions below to find your purchased content -

1. Login to your account
2. Hover over READ and click Purchases

NOTE: In Issuu app, click on your profile picture, and under your profile, click  Purchases. Make sure your Issuu app is up to date for the best experience.

Please see article for more information, Where to Read Purchased Content.

 

12. How can I download Statistics of my content?

With a Premium or Optimum plan, you can download statistics for individual documents. Access the statistics of particular content and click the DOWNLOAD button to download lifetime statistics for the content.

Under Basic or Starter plan, you can only access all-time statistics for all your content, and they cannot be downloaded.

Please see article for more information, How to Download Statistics.

 

13. How do I cancel my subscription?

If you want to cancel your paid subscription, you must downgrade to our Basic (free) plan. To downgrade to Basic plan -

1. Login to your Issuu account, hover over your profile photo in the top right-hand corner and select ACCOUNT SETTINGS from the dropdown menu
2. Under the SERVICES & PLANS tab, select DOWNGRADE under the Basic plan description and then choose CONTINUE
3. Follow the prompts on the next few screens to complete the downgrade process

At the end of the process, a Cancel confirmation pop-up will be prompted as well as Cancel confirmation email will be sent for your records.

After you have successfully downgraded, the system will give you the expiration date of your subscription, after which you will be downgraded to Basic plan. Your subscription and benefits will be available for you until your subscription expires.   

NOTE: You cannot downgrade to our Basic plan if there is an outstanding balance on your account. If you need any help with this, please contact our support team by clicking Submit a request at the bottom of the page.

 

14. How to download content?

There are two methods for downloading Issuu publications. However, not all publishers allow download of their content.

    1. While reading on Issuu, If the publisher allows download

Click DOWNLOAD  right below the publication and choose where you want to save the file on your computer or device.

NOTE: If the publisher does not allow download, the DOWNLOAD button will be greyed out.  Also, you can download only 25 publications in a 24-hour period.

     2.  While downloading your own publications via your Publisher Homepage

     To download your own publications -

1. Click Publications from Side Navigation Menu 
2. Click on Publication that you want to download 
3. Select DOWNLOAD  (The file will be automatically saved on your computer or device).

Please see article for more information, Downloading Publications.

 

15. How can I remove my personal information from a document which I have not published?

Unfortunately, due to privacy concerns, we cannot share the contact information of our Publishers. However, some Publishers add a website address to their Publisher Profile Page, which would help you to get in touch with them.

Please see article for more information, Contact a Publisher.

 

16. How can I login to a Group account?

To access your group account, first you need to login to your individual account and then you can switch or toggle to your group account from the toolbar you get by hovering over the profile image.

Please see article for more information, Groups.

 

17. How do I merge my pages into one document?

Unfortunately, your single pdf files/pages have to be together in one file before you upload it on our system. We currently do not provide the ability to create a book on the Issuu Platform.

Here is a link that shows how to merge pages into a PDF file -

https://www.google.com/search?q=how+to+merge+various+pdf+files+into+one+file&oq=how+to+merge+various+pdf+files+into+one+file&aqs=chrome..69i57.9444j0j7&sourceid=chrome&espv=210&es_sm=91&ie=UTF-8.

This video might also be helpful if you're using Photoshop -

https://www.youtube.com/watch?v=kS5aFxrIC94

 

18. How can I embed my own Publication?

1. Click Publications from Side Navigation Menu and select the publication you want to embed
2. Under Share, select EMBED ON WEBSITE (It will open an Embed Widget)
3. Adjust the styling options, See this guide to learn about different customisation option
4. Select GET EMBED CODE
5. Add code to your website, CMS, blog or social channel

Please see article for more information, Embedding Your Own Publication.

 

19. What type of Payment methods are accepted by Issuu?

We accept major credit and debit cards and PayPal for Payment only.

Accepted Credit and Debit card include -  Visa, MasterCard, AMEX, JCB, Discover, Diners Club

NOTE: The billing name and address must match the credit card owner otherwise the payment will not be processed.

If the payment is declined, please see Payment Failure Alert for more information.

 

20. What are the differences between the different plans?

Basic: For customers looking to get started with digital marketing who want to display their content in a flipbook format hosted on Issuu.com to drive their audience to. Website and video embedding, analytic tools, and the ability to share your content via a full screen reader are not available on this plan. Targeted banners ads will run on your content on Issuu.com.

Starter: This plan includes all the features included in  Basic is meant for students and small organizations who only want to embed their content on websites or display their content in full-screen (great for documents with a lot of assets). In addition, this plan will allow you to enable SEO for your content.

Premium: Our most popular subscription plan that gives our content creators all the tools they need to run their business. These tools include access to custom embeds and full-screen reader, analytics, allow your readers to download your content, video embeds, ability to sell your content, get up to 3 users sharing an account, auto-link reading and does not have target ads running on embedded and full-screen displays. 

Optimum: For the larger content creators who want priority phone support, unlimited private sharing for their content, flatplanning tools, up to 25 users sharing an account, and unlimited API access. 

  

21. Can I order printed copies of Publications?

Publishers can order printed copies of their own publications. Publisher Print-on-Demand (PPOD) is a partnership with Peecho that allows Issuu publishers to order high-quality printed copies of their publications. This printing feature is automatically available to all publishers, even if you have a free Issuu account.   

NOTE: Readers do not have the option to purchase print copies of your content.

To order printed copies -

1. Click Publications from Side Navigation Menu and select the content for which you want printed copies
2. Under Share, select ORDER PRINTED COPIES

NOTE: If ORDER PRINT button is disabled, your publication does not meet the minimum print requirements established by our print partner.

Please see article for more information, Ordering Printed Copies of Publications.

3. Select the type of print, print size, colour or black & white and the number of copies

NOTE: Each of these options will also affect the price of your printed publications.

1. Add your shipping information and review the order
2. Complete the payment section, then place your order

NOTE: Print on demand service is not part of your Issuu subscription. Please visit Peecho’s website for more information on getting your publication ready for print.

 

22. What will happen to my Publications if I cancel or downgrade my subscription?

Your publications are still accessible online, even after your subscription expires or after you downgrade your subscription. When your paid subscription expires, your account is converted to our free/basic plan. What changes with that are the features that came with your subscription plan, will not be available anymore on free/basic plan.  If publications are embedded on your website, then embeds will be greyed out for readers and they will be sent to Issuu.com in order to read your publications. 

 

24. Why my Publication is showing 4 page-spread instead of 2 page-spread?

On the main issuu website, the default view for all publications is the 2-page spread. Please upload your content with single-page spreads. Our system will automatically convert them to 2-page spreads. If you upload your content with 2-page spreads, they will show up on Issuu as 4 pages.

 

25. If I add links in my content through Add Links and Media feature, should I be able to see links in the downloaded version of the content?

No, those links will not appear in the downloaded version of the content because Issuu doesn't modify the original file.

 

26. How do I sign up as a Publisher?

To sign up as a Publisher, please visit Creating an Issuu Account. You can either sign up on Issuu for free or sign up for one of our paid plans to access exclusive features like the ability to sell your content, share your work in a full-screen reader, page-level statistics and more.

 

27. Where can I find all Adobe Magazine Templates on Issuu?

Please follow below link to see all Adobe Magazine Templates that are available on Issuu: https://blog.issuu.com/magazine-and-catalogue-templates/

NOTE: These Magazine & Catalogue Templates are for Brands, Bloggers and Creators of All Kinds. 

 

28. Why my Publications is showing Pending Safe Mode Review tag?

We have instituted a more stringent flagging system in order to more robustly prevent explicit publications from showing up in the general stream.

This means that all newly uploaded or re-uploaded publications have to be reviewed by our moderators, before showing up on profiles and in streams. The process will take 5 minutes to few hours. Unfortunately, the Publication review time is not in our control.

Once your publications are reviewed, the Pending Safe Mode Review tag will get removed and your publication will show up in profiles and streams.

Please see article to learn more about Pending Safe Mode Review.

 

29. Why pages in my Publications are sliding instead of flipping?

You are getting slide animation instead of our 3D animation because:

• The driver for the graphic cards is outdated
• They are on a remote desktop setup
• WebGL is not supported
• The device or browser is not performing good enough to show a 3D animation

Most people are getting the 3D page-flip. If that's not working on a particular device, we will then show the 2D version.

Please clear cookies and cache of your browser. If you are using Chrome browser, then make sure that the Use hardware acceleration when available option is checked. Open a publication from issuu again. Try some other devices as well.

 

30. Why am I getting 404 page?

If you are looking for anything (Publications/Issuu accounts) on Issuu that does not exist on Issuu platform, you will get 404 page.

 

31.  What is the difference between Reads and Impression in statistics on Issuu?

• Impressions are the number of times that your content was served or shown on the Issuu network, whether in someone’s feed (as a thumbnail), search results or on a website where you have embedded the content
• Reads are counted when someone opens your content and either performs an action (by flipping the page, zooming, etc.) or stays for more than two seconds
• Read Time will be counted once the content has been loaded for two seconds (when considered a Read). It will be presented as hours:minutes:seconds format
• Average Time Spent is Read Time divided by Reads

 

32. Paywall Reader : How can I download my purchases?

When you open your purchased publication under ‘Purchases’, there is a download button in the top left corner (see the screenshot). 

If the publisher enabled the publication for downloads, you will be able to click this button and download the publication as a PDF.

If you cannot download the publication it means the publisher chose not to allow downloads for it. If the publisher allows the download option, you should be able to do so.

It depends on every particular publisher if they keep this option enabled or if they decide to disable the downloads. 

By purchasing the publications, you get access to read the publications on issuu.com, and on any device using our Issuu app. 

NOTE: To read the publications in offline mode on your app you need to choose  “Add to Downloads”. When offline you can read the publication here.

 

33. Why the pages are not flipping?

You are getting slide animation instead of our 3D animation because:

• the driver for the graphic cards is outdated
• they are on a remote desktop setup
• WebGL is not supported
• or the device or browser is not performing good enough to show a 3D animation

Most people are getting the 3D pageflip. If that's not working on a particular device, we will then show the 2D version.

Please clear cookies, cache of your browser and open a publication from issuu again. Try some other device as well.

If you are using Chrome browser then make sure that the hardware acceleration is enabled. Please goto:

chrome://settings/system

and enable it as shown in the screenshot.