Please follow the steps below to troubleshoot:
- Clear the cache and cookies of your browser
- Upgrade your browser and Flash to the newest version, and then try opening the document again
- Try using a different browser and/or device to see if this problem persists
- Check if you are able to open any other publication
- If the publication still does not open, try restarting the browser / system.
If the steps above did not resolve the issue:
Please contact us via the 'Submit a Request' button at the top of the page.
For best assistance, please provide the following information:
- Link to the publication on issuu
- A screenshot of the error message you are seeing
- The browser versions you encountered the problem in
- The Flash Player version you are using (You can check that via this link: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html)
- Your computer's operating system (OS) version (i.e. Mac OS X version 10.8.5., Windows XP etc.)