Help! My document is not uploading!

The best way to prevent upload problems is to follow the document creation guidelines outlined in Getting your publication ready.


NOTE: If you're using InDesign to create your publication, you can download this issuu Export Preset and add it to your presets, to ensure that during the export process, your PDF is issuu-ready.


If you experience problems with uploading your document to issuu, please try these troubleshooting tips:

1. Please make sure that your flash player is up to date for the browser you're using by visiting this link:

2. Check the Known issues Forum for a status update on whether a problem with uploads has been reported.

3. Please check to make sure your document is within the document size limits. These are:

Pro and Free plan: 100MB and up to 500 pages in size

Plus plan : 250MB and up to 500 pages in size

Premium and optimum plans : 500MB and up to 5000 pages in size

If your file is too large, please see this help article for some tips to Reduce File Size, also take a look at conversion problems for tips on fixing common problems with publications.

4. If there's no problem reported on the help center, try uploading with a different browser, on a different computer, or on a completely different internet connection, as some of the usual culprits are browser-specific issues (we've received reports of Google Chrome sometimes not allowing publishers to upload), computer problems, or network/security settings that have recently been changed.

5. If none of these are the culprit, please click the "Submit a request" tab at the top of this page or the "Ask Us" tab to the left of your screen, and we'd be happy to help you resolve this. 



Have more questions? Submit a request