As Issuu is a self-service platform, it is ultimately each individual's and each company's responsibility to keep track of all paid subscriptions and to cancel them, if no longer in use.
With any paid Issuu subscription, the subscription renews automatically at the end of your billing cycle, and the payment source on your account will be charged automatically. This is clearly stated whenever confirming payment after adding a service to your account.
To prevent future charges, downgrade your account to our Basic (free) plan before your next recurring payment date.
NOTE: We do send a renewal reminder email for all annual plans 30 days prior to your renewal charge. We send this email to the primary and billing emails listed on your account.
Issuu does not offer any sort of automatic refunds. We are currently accepting -- but are not obligated to honor -- refund requests up to 30 days after the charge. However, once the charge has been disputed with the bank we will no longer be able to honor any refund requests related to the charge.
Submitting a Refund Request
You can submit a refund request from the bottom left of our Help Center home page right below Recent Activity.
In certain situations, you may be issued credit back to your Issuu account. The credit will be applied to future invoices, therefore you will not be charged. However, you will be charged during the next billing cycle if you run out of credit.
Depending on the scenario we may also offer a partial or prorated refund. In other words, we will be refunding the remaining amount from when your account was first charged rather than a full refund. If we decide to offer a partial refund, we will gladly offer an explanation once we reply to your refund request.
Deleting Your Account With a Paid Plan
Unfortunately, deleting your account with Issuu doesn’t prompt an automatic refund. You will still need to submit a refund request.
TIP: We highly suggest that you don't delete your account with Issuu once you’ve been charged since we cannot promise a guaranteed refund.
If you believe you received an unauthorized charge from Issuu, please explore the possible scenarios here before reporting the charge to us.
Downgrading Your Plan
To downgrade to our Basic (free) plan, please see cancel subscription for more help.