When you sell your publications on Issuu, you will be responsible for providing support related to the purchased content, such as reader refund requests. You can forward any problems related to Readers accessing content to Issuu Customer Success Team at email@example.com.
- Your billing support email will display to purchasers on the checkout page in email receipt and in My Purchases section in purchaser’s issuu account.
- Once a reader purchases your publication(s), we send an automatic purchase confirmation that serves as a receipt. In case the reader cannot find the invoice and contacts you with such a request, you'll be able to resend the invoice via your Stripe account: you need to find the transaction, go to "Receipt history" and click "Send receipt".
- You may issue refund to customers at your discretion. See this Stripe Support article for how to issue a refund. If you issue refund to customers and would also like to revoke their access to the purchased publication, please email us at firstname.lastname@example.org.
- The Issuu Customer Success Team may also forward you relevant inquiries from readers.
Forwarding Customer Requests to Issuu
NOTE : The Issuu Customer Success Team will handle any issues with accessing or reading content, including purchased content, such as finding My Purchases page, any bugs on issuu.com or resetting passwords.
If readers are facing any problems on issuu.com, you can forward it to email@example.com. Be sure to include the reader’s email address (and username if you have) in the email.