When you sell your publications on Issuu, you will be responsible for providing support relating to the purchase of your content, such as reader refund requests. You can forward any problems with readers accessing content to the Issuu Customer Success Team at email@example.com.
- Your billing support email will be displayed to purchasers, on the checkout page, in the email receipt and in their My Purchases section of their issuu account.
- You may issue refunds to customers at your discretion. See this Stripe Support article for how to issue a refund. If you issue a refund to a customer, and would also like to revoke their access to the purchased publication, please email us at firstname.lastname@example.org.
- The Issuu Customer Success Team may also forward relevant inquiries from readers to you.
Forwarding Customer Requests to Issuu
Note, the Issuu Customer Success Team will handle any issues with accessing or reading content, including purchased content, such as finding the "My Purchases" page, any bugs on issuu.com or resetting passwords.
You can forward reader emails about issuu.com bugs to email@example.com. Be sure to include the reader’s email address (and username, if you have it) in the email.