Current Known Issues on issuu

As part of the recent issuu HTML5 redesign, we had to temporarily disable some features. We’ve also encountered some bugs the team is actively trying to fix. These are also included in the table below.

 

Issue

Update

issuu publications blank in Chrome v54 on Windows 7, 8 and 10

We've released a fix for this bug which occurred only for some of our users in Chrome on Windows. If you try again you should now see the publication and be able to flip pages, but you will probably see a sliding animation instead of our 3D animation. We now know that this occurs for a fraction of our users, when either:

- the driver for the graphic cards is outdated
- they are on a remote desktop setup
- WebGL is not supported
- or the device or browser is not performing good enough to show a 3D animation

Most people will see the 3D page flip and now if that's for some reason not working on the particular device, we will show the 2D version.

issuu embeds showing up blank 

issuu embeds were mistakenly added to the filter lists of a popular adblocker. We reached out to them to be removed, and the team helped us resolve this.

Please update your ad blocker filter lists. To do this:

1. Click the AdBlock button for the Adblocker app you're using, then select Options.

2. On the FILTER LISTS tab, click update now.
3. Wait for all the lists to update. 

Ads and Related Publications are shown next to publications

If you are a paying publisher, you have access to a Custom Full Page Reader that has no ads or other publications next to yours.

It is the best way to share your publication with your readers, as you can customize how your publication looks with this reader.

No in-publication search feature

 We temporarily disabled this feature so we could roll out the new reading experience sooner. It will be re-enabled very soon.

The Clip feature is missing

The Clip feature has not been working very well for most of our readers and publishers. We are working on an updated version of this feature, and will share more information closer to the release date.

For now, the best workaround is to take a screenshot of the image you’d like to share, and include it in your social media post with a link to the publication.

Links are not displaying in publications

 We are currently seeing a bug where links are taking a while to populate on issuu publications. We've notified the developers responsible for that feature, and they are working on a solution.

As of now, the links will still show up a while after uploading.

Grey gradient displays on the top and bottom on embedded publications

For this initial rollout, the grey gradient allowed us to draw attention to the controls at the bottom.

The team is working on new design and theme ideas to improve the look of the embedded publication.

Missing ability to:
- share a direct page link from embeds and Custom Full-Page Reader
- get an embed code for a publication from the document page on issuu.com

Our team is working on reintroducing these two features.

Viewing publications in a double-page spread

Our engineering team has just reintroduced the double page view for publications in landscape format, so you should be able to view your publications in the 2-page spread again

We are working on adding this setting back into the Publisher Tools section, so publishers can choose the default setting they want for their publications.

We are also updating all affected publishers who wrote in to us.

 

Comments

James Harvey, Savills Japan

BUG: issuu publications blank in Chrome v54 on Windows 7, 8 and 10

 

It's not just Chrome. I'm experiencing it on all my browsers: Firefox, IE, Edge.

Galt Toys

Our Graphics team have opened this in the latest version of Safari (10.0.1)  when you click the full screen mode. Our double page spread catalogue is being cut off on the right by about half a page.

Summerbird

When do you expect to have your service up and running again.. Our cataloug is currently not working!

University of Maine

We are also seeing the same issue Galt Toys identified with Safari 10.0.2. 

I did narrow it down to the iMac 5k retina display. When I view our publication on my main iMac screen, it is distorted and cut off on the right. When I view our publication on a connected Cinema HD display, the presentation is normal. Attached is a screenshot of our latest engineering magazine at https://issuu.com/umaine/docs/2016-engineering-magazine .

Railway Mission

Yes, same issue. Double page spread is stretched to the right on Safari on new iMac in fullscreen.

Checked Flash and it is up to date.

Display works fine in other browsers.

https://issuu.com/railwaymission/docs/rmnews17_01_online

Rachel Elizabeth

Hi all, 

The issue with stretched pages/wrong aspect ratio has been fixed. (Although you may see a sliding animation instead of the 3D pageflip in some cases.)

We are updating this article today to reflect the update.

If you are still seeing this issue (and have already cleared your browser cookies and made sure your browser is up to date), please use the "submit request" link above so we can take a closer look. 

Have more questions? Submit a request